Frequently Asked Questions

Everything you need to know about shopping with Friends with Frank.

What is your shipping policy?

We offer complimentary express shipping on all domestic orders over $300. For international orders, shipping rates are calculated at checkout based on your location.

How do I initiate a return?

We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please visit our returns portal to start the process.

Where are your garments produced?

We are committed to ethical manufacturing. Our collections are designed in Australia and produced by skilled artisans in certified factories that align with our quality and social responsibility standards.

Can I change or cancel my order after it has been placed?

As we strive to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our customer service team immediately for assistance.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.

How do I care for my Friends with Frank pieces?

To ensure the longevity of your garments, we recommend following the specific care instructions on the internal label. Most of our knitwear and tailored pieces are dry clean only.