Returns & Exchanges

At Friends with Frank, we want you to be completely satisfied with your purchase. If your selection isn't quite right, we offer returns for a refund or store credit within 14 days of delivery, provided items are in their original condition.

1

Check Eligibility

Ensure your items are unworn, unwashed, and have all original tags attached. Please note that final sale items are not eligible for return unless deemed faulty.

2

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to return and choose your preferred resolution.

3

Package and Post

Securely pack your items in their original packaging and attach the provided shipping label. Drop your parcel off at any authorized postage location.

4

Processing and Refund

Once our team receives and inspects your return, please allow 5-7 business days for your refund to be processed back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing